With the increasing focus on quality and risk management in aged care across Australia, retirement village operators are encouraged to demonstrate they provide high quality accommodation, housekeeping, maintenance, care and services in order to support older people to live independently for as long as possible.
We can assist you to implement individually tailored systems, processes, policies and procedures across all areas of your service that are responsive to the specific needs of your village. We will work collaboratively with you and your team to develop customised, internally sustainable systems and processes that meet or exceed the requirements of the International Retirement Community Accreditation Scheme (IRCAS) Standards.
We can also assist you with:
- Communication, consultation, comments and complaints
- Continuous quality improvement and innovation
- Corporate governance and sustainability
- Environmental services
- External contractor and supplier management
- Fire, safety, security and emergency management
- Human resources management
- Information management systems
- Inventory and equipment management
- Occupational health and safety
- Regulatory compliance management
- Risk management
Our Guarantee
We can assure you of personalised, professional, responsive service delivery that is tailored to meet your individual needs and budget. And we place emphasis on consultation and collaboration to work with you and your team, ensuring you can confidently sustain improvements.
Regulatory Requirements
Our consultants meet all National and State regulatory requirements. This includes a current National Criminal History Check from the Australian Federal Police that is updated every three years
Due Diligence Management for Mergers and Acquisitions
AEON Health has coordinated due diligences for multiple aged care merger and acquisition transactions, linking with lawyers, building professionals, operational management, information technology and finance professionals.
We are also proactive in identifying opportunities for aged care organisations and have led and supported many negotiations.
Operational Outcomes
AEON Health works with aged care providers to improve efficiency and service delivery. And we are dedicated to supporting aged care organisations so they can improve operational performance. Aged care providers value our broad range of expertise, which includes more than 30 years’ of practical management experience.
Operational reviews
AEON Health has a multi-disciplinary team that is well placed to assist aged care organisations to identify opportunities for improvement in operational efficiency and service delivery.
We support underperforming aged care providers by developing and implementing highly effective turnaround strategies, either for individual services or for the whole organisation.
Staffing reviews
Having the right number of people with the right skills is crucial in service oriented organisations. AEON Health works with aged care management to identify appropriate staffing profiles and rosters and to address skill gaps.
We can also develop staffing profiles for aged care facilities that are yet to be constructed, known as ‘virtual rosters’. These can inform both financial modelling and the design process.
Staff and Executive Mentoring and Coaching
AEON Health helps aged care staff and management to achieve their potential through one-on-one and small group training and support.
Construction Outcomes
AEON Health ensures successful aged care facility development and redevelopment projects. We work with aged care organisations from concept to completion to ensure their development and redevelopment projects are successful.
(Re)Development scoping exercises
AEON Health works with aged care providers to ensure projects fit organisational priorities and capacity. We can assist in the development or redevelopment of residential aged care facilities, retirement villages and assisted living accommodation. AEON Health supports aged care organisations to prepare business parameters to inform the design process.
Master planning of sites and facilities
AEON Health links with architects, building professionals, management and stakeholders to shape cohesive site responses. We also undertake financial feasibility assessments and can advise on design to deliver practical solutions to built-form problems.
Development of design briefs
AEON Health works with aged care organisations to clearly articulate their goals and objectives, and to help designers to understand clients’ needs.
We have extensive experience in working with both internal and external stakeholders through user groups to ensure that collective needs and aspirations are captured.
Assistance with Tendering
AEON Health works with aged care providers to develop Expressions of Interest for architects and other building professionals. We also support aged care organisations in the assessment of EOI responses.
Commissioning
AEON Health has been responsible for all facets of commissioning new aged care buildings. We work closely with aged care organisations and their contractors to ensure that all supplies, equipment, fixtures and furniture are in place when the big opening day arrives.
Our services also extend to helping existing aged care residents relocate in a stress-free process, as well as providing staff with training and orientation in their new building.